Shipping policy

TRUENORDIC Shipping Policy

At TRUENORDIC, we aim to ensure that your purchase reaches you as quickly and smoothly as possible. Please review our shipping policy for details on how we process and deliver your orders.

1. Processing Time

  • Orders are processed within 7-10  business days after payment is received and confirmed.

  • Custom or personalized orders may require additional processing time. Estimated timelines will be provided during checkout.

2. Shipping Methods and Costs

  • We offer multiple shipping options to meet your needs. Available methods and costs will be displayed during checkout based on your location.

  • Shipping fees include handling, packaging, and transportation costs.

3. Delivery Times

  • Estimated delivery times vary depending on the destination and shipping method chosen:

    • Standard Shipping: 7-14 business days.

    • International Shipping: 10-21 business days (depending on customs clearance).

  • Please note that delivery times are estimates and not guaranteed due to potential delays caused by carriers, customs, or other factors.

4. Shipping Destinations

  • We ship to most countries worldwide. If your location is not listed during checkout, please contact us at truenordic.ca@gmail.com for assistance.

  • Some regions may have restrictions or additional charges. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to monitor your shipment’s progress.

  • If you do not receive a tracking number within the expected processing time, please contact us at truenordic.ca@gmail.com.

6. Failed Delivery and Reshipping

  • If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal to pay customs fees, the customer will be responsible for reshipping costs.

  • To avoid delivery issues, please double-check your shipping address before completing your purchase.

7. Damaged or Lost Shipments

  • If your package arrives damaged, please contact us within 7 days of delivery. Include photos of the damage and your order details for prompt assistance.

  • In case of lost shipments, we will work with the carrier to locate your package. If it cannot be found, we will offer a replacement or refund.

8. Changes to Orders

  • If you need to update your shipping address or modify your order, contact us immediately at truenordic.ca@gmail.com. Changes can only be made before the order has been shipped.

9. Contact Us

For any questions or concerns regarding shipping, please reach out to us:

Thank you for choosing TRUENORDIC. We’re committed to delivering excellence with every order!